Cookie Policy

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site remember your actions and preferences so you don't have to re-enter them each time you return. This policy explains how NearReach uses cookies and similar technologies on getnearreach.com and within our application.

2. How We Use Cookies

NearReach keeps its use of cookies deliberately minimal. We use them only where they are needed to run the service securely and reliably:

• Strictly necessary cookies: These keep you signed in, protect your account, and let core features such as the caregiver dashboard and family timeline work. The service cannot function without them.
• Preference cookies: These remember choices like your theme (light or dark) so the experience feels consistent across visits.
• Analytics cookies: Where enabled, these help us understand which pages are used most so we can improve the product. They never identify individual families or the people in their care.

3. Authentication & Security Cookies

When you sign in, we store a secure session cookie so you stay logged in as you move between pages. This cookie contains a signed session token — never your password — and is used only to confirm your identity to NearReach servers. It is essential to keeping your account and any care information protected.

4. Managing Your Cookies

You can control and delete cookies through your browser settings. Most browsers let you block or remove cookies for any site. Please note that blocking strictly necessary cookies will prevent you from signing in and using NearReach, since those cookies are required for authentication.

5. Cookies and Protected Health Information

NearReach serves care providers, so we treat privacy as a first-class concern. Cookies are never used to store protected health information (PHI) or to track individuals across other websites. Care records are safeguarded on our servers and are covered by our Privacy Policy and, where applicable, a Business Associate Agreement.

6. Changes to This Policy

We may update this Cookie Policy from time to time as our service evolves. When we do, we will revise the "Last updated" date at the top of this page.

7. Questions

If you have any questions about how NearReach uses cookies, you can reach us any time from our Contact page.